How can we help?
FAQs
Ordering
What should I do if I don’t receive a confirmation email?
Once you have completed the payment stage at the checkout, an order confirmation email will be sent to you immediately. If this has not appeared in your inbox, we recommend that you check your spam/junk folder. Should you still experience issues locating your order confirmation email, please get in touch with our Customer Care team on customerservices@lucavanucci.co.uk for further assistance.
What payment options do you accept?
We accept any of the following payment options on our website:
PayPal and all Visa and Mastercard Credit/Debit Cards
Shipping
How much are the shipping costs?
Orders over £95 will be shipped free of charge. Our standard shipping charge is £3.99.
When will my order be delivered?
Our courier delivers between the hours of 7.30am - 7.30pm Monday to Friday. Unfortunately, we cannot provide an exact time slot, so we recommend that you choose an address where someone will be available to sign for the parcel during these hours.
Can my order be left with a neighbour?
If you are unable to sign for your order on the day of your delivery then you are entitled to ask for your goods to be left with a neighbour. If it’s easier, we can arrange for your goods to be delivered to an alternative address, such as a work address or with friends and family. Email our Customer Care team at customerservices@lucavanucci.co.uk
Do you ship outside the UK?
At this time, we are only able to ship within the UK.
Returns & Exchanges
How do I return my order?
We hope that you will be happy with your Luca Vanucci purchase. However, if for any reason you need to return it back to us, please do so within 28 days from the date of purchase - ensuring that the item(s) are unworn with tags still attached. Please complete the return slip provided and include it within the parcel to prevent any delays with the processing of your refund. Returns are made at the cost of the customer and we recommend sending via a "signed for" service, as there have been problems with "tracked only" deliveries. We cannot be held responsible for items that fail to reach us.
Our full returns address is as follows:
Luca Vanucci c/o Torque, Challenge Way, Cutler Heights Lane, Bradford, BD4 8NG
When can I expect my refund?
We aim to issue refunds within 14 days of receipt of returned items. However, please note that it can take up to 21 days for sums to be credited to your account.
