Visano Knit

Below you'll find our most frequently asked questions. If you still need help, our friendly and knowledgeable Customer Care team are on hand to answer your questions by email. We will try to reply to your email within 24 hours during the normal working week.

Hand or gentle machine wash at 30c.

75% Acrylic, 10% Viscose, 10% Wool, 5% Alpaca

How much are the shipping costs?

Orders over £89.99 will be shipped free of charge. Our standard shipping charge is £3.99.

How do I return my order?

We hope that you will be happy with your Luca
Vanucci purchase. However, if for any reason you need to return it back to us,
please do so within 28 days from the date of purchase - ensuring that the
item(s) are unworn with tags still attached. Please complete the return slip
and include it within the parcel to prevent any delays with the processing of
your refund. Returns are made at the cost of the customer and we recommend
sending via a signed for service. We cannot be held responsible for items that fail to reach us.

Our full returns address is as follows: 

Luca Vanucci c/o Torque,
Challenge Way, Cutler Heights Lane, Bradford, BD4 8NG

When can I expect my refund?

We aim to issue refunds within 14 days of
receipt of returned items. However, please note that it can take up to 21 days
for sums to be credited to your account.

When will my order be delivered?

Our courier delivers between the hours of 7.30am - 7.30pm Monday to Friday. Unfortunately, we cannot provide an exact time slot, so we recommend that you choose an address where someone will be available to sign for the parcel during these hours. 

Can my order be left with a neighbour?

If you are unable to sign for your order on the day of your delivery then you are entitled to ask for your goods to be left with a neighbour. If it’s easier, we can arrange for your goods to be delivered to an alternative address, such as a work address or with friends and family. Email our Customer Care team at customerservices@lucavanucci.co.uk 

Do you ship outside the UK?

At this time, we are only able to ship within the UK.

Chest: S (101.5cm/40") M (106.5cm/42") L (111.5cm/44") XL (116.5cm/46")
Length: S (58.5cm/23") M (59.5cm/23.5") L (61cm/24") XL (62.5cm/24.5")

All measurements are approximate.

Model's height is 175cm / 5'9" and she is wearing a size S.

Regular Fit.